PRIVACY POLICY

Over the course of treatment, information is gathered that allows your clinician to make a professional decision as to the most appropriate assessment and treatment methods. This information will include basic data such as your name, date of birth, address, etc., as well as other information that is deemed relevant. This will usually include the following:  

• The nature of the condition for which you are seeking treatment; 
• Areas of behaviour related to the presenting problems; 
• A history of the presenting problem; 
• Relevant information from your family history;
• Other information necessary to make an informed clinical judgement about the nature of the presenting complaint.

Generally, all information gathered over the course of assessment and treatment at Envision OT remains confidential. However, there are several notable exceptions:  

• Clinicians may discuss their case load with an experienced clinician as part of a supervisory relationship. Information on the nature of the case (though without full identifying information) is shared with the supervisor; 
• If a clinician forms the professional opinion that either the client, or another individual is at risk of significant harm (self or others), a duty of care may exist to act on this information with the aim of preventing such harm; 
• If a file is subpoenaed by the court; 
• If a written Record Release Authority is provided with the client’s signature.

Information gathered by Envision OT is used exclusively for two purposes  

1. To inform a professional opinion, which is used to guide assessment and treatment;
2. To evaluate the service provided, through collation of detailed statistics about referral sources, nature of presenting problems, attendance durations, etc. When information is used for this purpose, no identifying information is made available.

We store all personal information on a secure electronic platform.  The security of information is important to Envision OT. Our staff are responsible for maintaining the security of patient information from unauthorized access, to misuse, loss and damage.

You are entitled to request access to all personal information including your medical record and reports completed by Envision OT. Normally you will be asked to apply for access in writing and provide identification. No additional fees will be charged for the release of your medical records and reports.  

Access to personal information may be declined in some circumstances, such as where giving access would put you or another person at risk of harm, or if it would unreasonably impact on someone else’s privacy.  

If you believe the information we hold about you is incorrect and an error has been made, please let us know and we will correct the information. If we believe the information is correct, you may request that your view be noted on the record.  Requests for access to or correction of your medical record can be made by contacting the clinic.